The recent delivery of Google Pixel 10 phones has led to some disappointment among users, primarily regarding the 12 months of free access to the Gemini Pro AI service. While intended for all buyers of the Pixel 10 Pro and Pro XL, many consumers are reporting issues redeeming this offer, particularly in the UK. Google’s eligibility criteria for the Gemini Pro offer are strict; users must be new to Google One or have specific subscription statuses to qualify. Confoundingly, some users with active Google One or YouTube Premium subscriptions have found themselves ineligible, sparking frustration among loyal customers. The potential for location restrictions and other stringent conditions has led to confusion, with users outside the UK sometimes able to redeem the offer despite prior subscriptions. For those affected, this situation casts doubt on Google’s customer support, prompting inquiries for clarity on the matter.
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