Hostaway Unveils AI-Powered Auto Reply Tool for Enhanced Guest Engagement

Hostaway, a leading rental property management software firm, has launched AI Auto Reply, a generative AI tool that provides instant, personalized responses to common guest inquiries. This innovative feature integrates reservation information, listing specifics, guest conversation history, and custom host instructions for tailored replies. Users can review or fully automate replies, benefiting from built-in safeguards that ensure accuracy and compliance. Following the successful introduction of AI features in previous releases, demand for AI Auto Reply has been exceptional, leading to a waitlist filling rapidly and a significant surge in AI adoption among Hostaway clients—up 170% year-on-year. With Hostaway’s commitment to driving innovation in the vacation rental sector, AI Auto Reply will enhance guest experience by providing timely, accurate answers, while allowing property managers to operate more efficiently. The feature enters controlled early access with general availability expected in late October. Interested rental managers can join the waitlist at hostaway.com/ai-autoreply.

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