At trade shows, AI voice outreach platforms market themselves as superior alternatives to human agents, claiming they are cheaper, better, and more compliant. However, many of these platforms rely on ChatGPT or similar OpenAI technologies and may violate the Telephone Consumer Protection Act (TCPA) due to improper consent for calls. The potential for class-action lawsuits against OpenAI is significant, particularly in light of a case, William Lowry v. OpenAI, currently seeking to hold the company liable for TCPA violations linked to marketing messages sent via its platform. If even a small percentage of AI-generated calls are illegal, OpenAI could face theoretical liability exceeding a trillion dollars. This raises critical concerns for businesses using AI outreach, as swift changes from OpenAI may follow in response to legal scrutiny. As TCPA litigation becomes more prevalent, it is essential for AI platforms to ensure compliance to mitigate risks.
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