IntouchCX, a leader in customer experience management, has announced that its IntouchAI solution suite has been recognized as a Major Contender in the Everest Group’s 2025 PEAK Matrix® Assessment for Conversational AI and AI Agents. This acknowledgment signifies IntouchAI’s advanced technology and ability to implement Conversational AI at scale throughout the customer journey. The assessment utilized a stringent AI-focused framework that evaluates providers on various aspects such as agentic reasoning and multimodal interactions, encompassing 26 global firms. IntouchAI excelled by enhancing its Market Impact position and showcasing its scalable platform amid escalating competition. Key technologies like the SIDD platform enable seamless interaction management and optimization, leading to improved operational efficiency and customer satisfaction. Recognized for continuous innovation and integration capabilities, IntouchCX also received accolades like being named one of America’s Dream Employers 2025. Their commitment to transforming digital customer experiences positions them as a frontrunner in the industry.
Source link
