On December 12, 2025, PLAN-B NET ZERO unveiled “Neo,” an advanced AI-driven customer support system for energy-related inquiries. Available 24/7 through the Neo app, this innovative solution offers real-time responses to billing queries, meter readings, and personalized energy-saving tips, surpassing traditional service models in speed, accuracy, and personalization. Neo leverages sophisticated conversational technology paired with deep energy expertise, ensuring GDPR compliance and data security in Germany. The AI continually evolves by analyzing past interactions, enabling it to provide clear, context-aware solutions almost instantaneously. Upcoming features include additional languages, video support for visual inquiries, and AI-based forecasts for more tailored recommendations. “Neo is not just a project; it’s a system continuously improving to facilitate the energy transition,” states CEO Bradley Mundt. With Neo, PLAN-B NET ZERO strengthens its reputation as a leading GreenTech innovator, making sustainable energy more accessible than ever.
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