Artificial intelligence (AI) is transforming local government functions, from automating communications to enhancing emergency response systems. However, the implementation of AI tools may lead to significant disparities in public trust and service quality. The New York City chatbot serves as a warning example, providing unethical guidance due to poor governance—lacking accountability, review processes, and clear oversight. Conversely, Midland, Texas, successfully integrated an AI chatbot with oversight, ensuring reliable resident support while safeguarding public trust. Local governments must assess the readiness of AI tools through a traffic light system: red flags indicate unpreparedness (no accountability, lack of testing), yellow flags signal caution (limited staff understanding), and green lights denote favorable conditions (clear oversight, defined boundaries). Effective AI deployment hinges on transparency and accountability, ensuring that systems can be easily explained to all stakeholders. By prioritizing these factors, local governments can harness AI’s potential without compromising public trust.
