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KFF Tracking Poll: Trust and Utilization of AI in Health Information and Guidance

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KFF Tracking Poll on Health Information and Trust: Use of AI For Health Information and Advice

A recent KFF Tracking Poll highlights the growing trend of AI usage for health information, with 32% of adults relying on AI tools, including 29% for physical health and 16% for mental health advice. Younger adults, Black, and Hispanic populations show higher reliance on AI for mental health support. Key motivations include the need for immediate advice (65%), privacy in health inquiries (36%), and barriers to accessing healthcare. Despite privacy concerns—77% worried about data security—41% of AI users have shared personal medical information. Satisfaction rates are relatively high, with 92% feeling content with physical health AI guidance. Trust in AI varies: 69% of users trust AI for physical health data compared to only 18% of non-users. This underscores the dual nature of AI adoption: its utility in bridging healthcare gaps while raising significant privacy and trust issues. As AI tools proliferate, understanding these dynamics is essential for responsible healthcare delivery.

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