Berlin-based Konvo AI aims to revolutionize ecommerce customer service with proactive AI agents that go beyond scripted responses. Recently securing €3.5 million in seed funding, bringing their total to €4.3 million, Konvo’s innovative technology autonomously engages shoppers to resolve issues and close sales without handing off to human agents. Co-founders Guillem Oliva and Scott Kapelewski leverage their backgrounds in sports and ecommerce to create agents that think like human associates. Unlike traditional chatbots, which often frustrate users, Konvo’s AI can adapt, recognizing a customer’s intent beyond surface requests, such as updating the size of an order instead of canceling it. In a burgeoning $12.5 billion market, where customer expectations are increasing and acquisition costs are rising, Konvo seeks to turn customer service from a cost center into a revenue engine. With plans for rapid expansion throughout Europe and beyond, Konvo aims to redefine the customer experience in ecommerce.
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