Kustomer, a leading customer experience platform, recently launched two innovative AI assistants: one for automation and the other for observability. The AI automation assistant is now generally available, while the observability assistant is in early access. The automation assistant evaluates and enhances a company’s existing customer experience (CX) workflows, identifying inefficiencies and recommending optimizations to improve outcomes. In contrast, the observability assistant allows CX leaders to track AI decision-making processes and source utilizations, crucial for ensuring accuracy and reliability in evolving workflows. As businesses adapt, maintaining governance over AI deployments is essential to prevent outdated practices. Kustomer’s AI solutions integrate seamlessly into their unified data model, offering real-time insights into customer interactions and workflows. Both assistants are provided at no additional charge, complementing Kustomer’s existing lineup of AI tools, and highlight the company’s commitment to enhancing customer experience through cutting-edge technology.
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