Langham Hospitality Group (LHG) has launched three innovative AI agents to enhance guest experiences and staff support across its 31 hotels worldwide. The AI toolkit features the Experience Agent, Knowledge Agent, and Insight Agent, each designed for specific functions. The Experience Agent, capable of communicating in over 50 languages, allows guests to make inquiries via digital platforms like WhatsApp and Instagram while ensuring direct staff engagement. The Knowledge Agent provides instant access to operational procedures and training resources, improving staff efficiency. Meanwhile, the Insight Agent analyzes booking data to generate actionable insights for pricing strategies and targeted marketing campaigns. CEO Bob van den Oord emphasizes that these tools reflect LHG’s commitment to intuitive guest service and informed decision-making. This technological advancement continues the group’s legacy of integrating innovative solutions, from smart check-ins to climate control systems, enhancing operational efficiency and guest satisfaction.
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