As AI evolves, boards must prioritize understanding how to leverage its value creation potential. Moving beyond the initial allure of generative AI, companies now emphasize productivity and ROI. A significant 75% of surveyed board members identify operational optimization as the primary benefit of generative AI, driving efficiency and cost savings. However, leading firms differentiate themselves by employing AI strategically, transforming markets and enhancing service delivery.
Data quality is crucial, as governance, privacy, and management practices affect AI’s effectiveness. Despite modest revenue figures linked to generative AI, industries leveraging it are experiencing innovation in product design and customer experiences.
Adoption of AI agents is anticipated, with 23% considering it a strategic priority. Boards should ensure strong governance frameworks are in place to support this complex technology. The focus must be on workforce empowerment and cultural transformation to fully realize the benefits of generative AI and AI agents. Developing necessary skills is essential for successful implementation.
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