LG Uplus is set to launch its advanced “Agentic AICC” customer service platform, powered by OpenAI technology, at MWC26. This next-generation solution features real-time voice and text analysis, along with automated response generation, enhancing customer experiences. The development of Agentic AICC follows a strategic memorandum of understanding with OpenAI established in July 2025, allowing for optimization of large language model response speeds and significant improvements in consultation accuracy. By leveraging AI, LG Uplus aims to redefine customer service standards and streamline interactions through intelligent solutions. This innovation emphasizes the company’s commitment to harnessing cutting-edge technology to elevate service quality. With seamless integration of AI capabilities, the platform promises to facilitate faster and more accurate service delivery, making it a pivotal advancement in the telecommunications sector. Explore how LG Uplus’s Agentic AICC can transform customer engagement and satisfaction in a rapidly evolving digital landscape.
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