LG Uplus recently faced a technical error in its AI-driven voice call app, ixi O, leading to the inadvertent exposure of private user data. This incident affected 36 users, whose data was wrongly shared with 101 new app users, raising significant concerns about data security practices. The issue originated from a misconfigured caching system and involved the leakage of call records and partial phone numbers, although sensitive information like residency details and financial data remained intact. LG Uplus addressed the problem promptly within 30 minutes, assuring that affected users were notified quickly. A spokesperson emphasized that the incident was not due to an external cyberattack. Amid ongoing scrutiny from a cybersecurity task force and previous hacking investigations, this glitch underscores the urgent need for telecommunications companies to enhance their data security measures to protect user information and maintain trust in an increasingly AI-driven landscape.
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