Meta’s Consumer AI app, powered by the proprietary Llama 4 model, has faced significant criticism since its April launch, as reported by Bloomberg’s Natalie Lung. Users are disappointed with persistent flaws, including under-personalization, inconsistent responses, and inaccuracies, raising concerns about the app’s readiness for a broader audience. Amidst this backlash, Meta has acknowledged these shortcomings and is investing billions to enhance its AI technology. The app’s challenges come during a time of heightened scrutiny for Meta, particularly regarding its AI chatbots, which have been criticized for potential violations of safety and bias policies. CEO Mark Zuckerberg has ambitious goals, aiming for a highly intelligent AI assistant to reach over a billion people by 2025. However, rebuilding trust and aligning AI strategies with societal expectations will be crucial for Meta’s long-term success in the competitive AI landscape.
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