In a controversial LinkedIn post, Matt Turnbull, a senior producer at Xbox Game Studios Publishing, advised laid-off workers to use artificial intelligence tools like ChatGPT and Microsoft Copilot for emotional support. He suggested using AI as a career coach to refine résumés, craft LinkedIn profiles, and facilitate communication with industry contacts. Turnbull further proposed prompts for managing feelings of worthlessness, such as reframing imposter syndrome experiences. However, this advice sparked immediate backlash, with many deeming it tone-deaf, especially given Microsoft’s ongoing layoffs. Critics expressed that his suggestion of turning to emotionless AI for mental health support felt disconnected from the realities faced by those losing their jobs. The post has since been deleted, reflecting the sensitivity around the use of AI in job loss contexts. As conversations on AI’s impact on employment and mental health continue, Turnbull’s comments were perceived as insensitive by many affected by the layoffs.
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