Natterbox, a leading AI-powered contact center provider, has unveiled its new AI Assistants and AI Agents, integrated into the world’s premier CRM. These innovations aim to significantly reduce call queues, cut costs, and enable human agents to focus on high-value interactions that foster customer loyalty and business growth.
The AI Assistants address up to 70% of routine queries, while AI Agents manage end-to-end tasks like processing refunds and scheduling appointments. Key benefits include eliminating wait times, intelligent escalation for complex queries, and empowering human agents by offloading repetitive tasks. With 24/7 service capabilities, businesses can provide continuous customer support efficiently.
Natterbox’s technology allows for quick integration without extensive reconfigurations, demonstrated by early adopters like We Buy Any Home, which saw a substantial increase in call handling and enhanced customer service. This shift transforms the contact center landscape, prioritizing value-driven support for both customers and agents.
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