In an insightful YouTube interview, Nicole Willing connects with Kristina Holt, Managing Associate at Foot Anstey, to discuss the legal and privacy implications of integrating agentic AI in customer-facing operations. Kristina emphasizes the importance of effective due diligence both pre- and post-deployment and highlights potential liabilities linked to third-party LLM dependency. She argues that workforce education is crucial, surpassing technical testing as an initial step for organizations. With UK regulators alerting financial institutions about AI-related risks, this conversation is vital for CX, compliance, and technology leaders striving for responsible agentic AI adoption. Viewers will gain a practical governance framework for managing agentic AI, ensuring efficiency without compromising legal and privacy standards. Don’t miss this opportunity to equip your organization with the knowledge needed for compliant and effective agentic AI deployment. Watch the full interview for expert insights.
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