Oak Park’s village board is considering sponsoring an AI tool designed to assist residents with questions. The chatbot, part of a potential contract renewal with Granicus, aims to provide accurate, reliable responses without misinformation, drawing from village-approved data only. Trustees have mixed opinions on the tool’s effectiveness, with concerns about its reliability and implementation. Granicus markets the AI, titled Government Experience Agent (GXA), as a way to enhance municipal service delivery. The estimated first-year cost could reach $162,666, with an onboarding fee of $15,000 and annual subscriptions beginning at $30,381. While some trustees are skeptical about its value and proven effectiveness, others support its adoption, emphasizing the evolution of technology in government services. The board plans further discussions before finalizing the contract, weighing the benefits of modernizing communication with residents against potential risks of AI miscommunication.
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