Agentic AI is emerging as a transformative force in autonomous network operations, with 41% of Communication Service Providers (CSPs) citing network management as its primary impact area, according to Omdia’s report, “Agentic AI: An Evolution with Transformative Potential for Telecom Operations.” This shift is part of a broader automation-driven transformation, enabling autonomous diagnostics, optimization, and fault resolution. While 48% of CSPs anticipate enhancements in customer experience from Agentic AI, the focus on network management indicates a critical infrastructural evolution. Key findings include CSPs prioritizing low-risk use cases while emphasizing observability, explainability, and governance in early implementations. Furthermore, multi-agent collaboration and emerging protocols, like MCP and A2A, are critical for developing interoperable telecom ecosystems. Leading vendors like Amdocs, Ericsson, and Nokia are integrating these capabilities, promoting automation in telecom operations. The report urges CSPs to adopt agentic solutions and foster internal expertise to maintain control and accelerate adoption, emphasizing the importance of transparency and flexibility.
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