After a tumultuous 72 hours marked by user backlash, OpenAI is reversing its decision on AI models. CEO Sam Altman announced the return of popular models like GPT-4o, following a botched GPT-5 rollout. The change, made on X (formerly Twitter), aims to appease a furious subscriber base, particularly those reliant on diverse models for their workflows. Many paying users felt betrayed as the launch of GPT-5 eliminated their ability to choose their preferred models, leading to mass subscription cancellations. To rebuild trust, OpenAI has increased usage limits for ChatGPT Plus subscribers and has promised enhanced transparency regarding model selection. Altman acknowledged the popularity of reasoning models, with daily usage rates significantly rising. The commitment to restoring legacy options and boosting user limits illustrates OpenAI’s recognition of user power within the tech landscape. This response highlights a crucial shift towards improved customer engagement and satisfaction.
Source link
