As AI capabilities advance, industries like mortgage lending are increasingly transforming the customer experience. High drop-off rates in online mortgage applications stem from confusion over complex financial jargon and required documents. An AI agent can alleviate this by answering questions, simplifying terminology, and securely retrieving necessary documents, potentially increasing completed applications by just 1-2%, significantly boosting profitability.
When planning your AI budget for 2026, focus on achievable projects rather than ambitious, vague “moonshots” that often fail to deliver ROI. Target specific, well-documented processes that are repetitive and currently manual. Evaluate these processes on impact, risk, and complexity using a scoring method, aiming for high-impact, low-risk, and low-complexity solutions. This strategic approach can yield quick wins and foster successful AI integration, ensuring your initiatives contribute effectively to your business’s bottom line.
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