Oracle has introduced role-based AI agents within Oracle Fusion Cloud Applications to enhance customer experience (CX) for organizations, promoting operational efficiency and new revenue opportunities. Designed for marketing, sales, and service processes, these AI agents automate tasks, analyze data, and improve customer engagement strategies.
Key features include tools like the Account Product Fit Agent for targeted marketing, Deal Advisor Agent for faster sales closures, and Triage Agent for improved service request management. These AI agents integrate seamlessly into existing workflows at no additional cost, empowering users to make informed decisions quickly.
Running on Oracle Cloud Infrastructure, the embedded AI solutions enable personalized support, foster customer loyalty, and unlock new business potential. Oracle Fusion Applications, encompassing ERP, HCM, SCM, and CX, provide a comprehensive suite of AI-powered applications tailored for organizational success.
For more information, visit oracle.com/applications.
