In the dynamic realm of e-commerce, “agentic commerce” is revolutionizing shopping through autonomous AI agents that streamline complex tasks like personalized recommendations and transactions without human intervention. According to TechRepublic, these intelligent systems surpass traditional chatbots by making proactive decisions that enhance user experiences and reduce cart abandonment rates by up to 30%. Major companies, including Mastercard and McKinsey, emphasize agentic commerce’s potential in improving efficiency and consumer trust. Startups, such as New Generation AI, are empowering smaller retailers by providing accessible tools for inventory and customer interactions. However, challenges remain—Gartner warns that over 40% of agentic AI projects might face cancellations due to rising costs. Consumer sentiment is generally positive, with 70% open to AI-driven shopping but wary of privacy issues. As agentic commerce matures, its integration into retail strategies will be crucial for maintaining competitive advantages and achieving operational efficiency while addressing ethical considerations.
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