DineLine AI, an innovative tool developed in Adelaide, revolutionizes order management for restaurants by automating phone calls and directly delivering orders to kitchens. Designed to learn menus and recall regular customers’ preferences, it enhances efficiency in order fulfillment. Co-owner of Amalfi Pizzeria Ristorante, Frank Hannon-Tan, leveraged his 30 years of hospitality experience to ensure DineLine helps businesses reclaim revenue lost to high commission fees from major delivery platforms like Uber Eats and DoorDash, which can exceed 30%. At a low operational cost of $3.50 per hour and without commission fees, DineLine allows staff to focus on in-house customers, optimizing labor costs. Utilizing a Large Language Model from OpenAI, it can converse with customers in multiple languages and retains ownership of customer data for the business. Supported by Adelaide’s Lord Mayor Dr. Jane Lomax-Smith, DineLine is set to enhance the city’s restaurant landscape with plans for global expansion.
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