Salesforce Inc. has announced significant updates to its Slack platform, enhancing it as a unified conversational interface that integrates artificial intelligence (AI) directly into workplace communication. The latest features include core Salesforce app integrations like Tableau Next and Agentforce, enabling AI-driven interactions within Slack. The revamped Slackbot now serves as a personalized AI assistant, accessing conversation history to deliver tailored responses, while a new Enterprise Search empowers users with natural language queries to retrieve company knowledge. The introduction of Channel Expert provides real-time expertise, flagging teammates for unresolved queries. Additionally, Salesforce is enabling third-party app integrations through standardized connectors, allowing further development of AI agents that enhance team collaboration. These innovations mark a shift towards a more productive, AI-integrated workspace, making Slack a pivotal platform for modern enterprises. Engage with theCUBE community for insights on technology’s evolving landscape.
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