Salesforce has unveiled new observability tools for Agentforce 360, following a significant 282% increase in AI implementation since 2024. These tools enable enterprises to deploy AI agents reliably and safely, enhancing performance analytics, interaction optimization, and stability monetization. Key features include Agent Analytics, which provides insights into agent performance and trends, helping identify pain points and improve efficacy across all agents. Agent Optimization ensures transparency in decision-making, pinpointing performance gaps and allowing adjustments to enhance results. Additionally, Agent Health Monitoring ensures real-time monitoring of agents’ reliability, alerting teams to issues before they escalate, thus minimizing downtime. Backed by the Session Tracing Data Model and MuleSoft Agent Fabric, these observability tools empower enterprises to maintain control over large-scale AI deployments. As highlighted by Reddit’s VP of Sales Strategy, Salesforce’s solutions facilitate secure scaling and continuous performance monitoring, fostering confidence in AI-driven interactions.
