Sonar Launches Retain: AI Tool to Reduce Churn and Enhance Customer Relationships
Sonar, a top provider of BSS/OSS solutions for broadband services, has introduced Sonar Retain, an AI-driven tool designed to empower ISPs in identifying at-risk customers and minimizing churn. This innovative platform analyzes support interactions, behavioral patterns, and operational data in real-time, providing significant insights into customer satisfaction and frustration. Key features include comprehensive customer profiles, churn risk detection, real-time alerts, and an AI-powered insights chat (Ask Q) for strategic decision-making.
Rick Seemann, VP of Product Management, highlights the importance of data-informed actions in customer retention. Together with QueSee’s AI integration, Sonar Retain enables ISPs to leverage customer interactions for actionable intelligence, ultimately leading to enhanced service delivery and revenue growth. Available to all Sonar customers, this solution represents a transformative step in operational efficiency for ISPs. For more information, visit Sonar’s website.
