Tamilnad Mercantile Bank (TMB), one of India’s oldest private banks, is transforming its operations through Oracle Fusion Cloud Applications. Aiming to provide technology-driven, efficient, and ethical banking services, TMB has unified finance, HR, and customer experience processes with Oracle’s powerful suite. Founded in 1921, TMB serves over 5.6 million customers across more than 600 branches. To stay competitive in the evolving digital banking landscape, TMB migrated from legacy systems to a scalable cloud platform for enhanced automation and efficiency.
Managing Director Salee S. Nair emphasized the need for a modern, agile foundation. With Oracle’s embedded AI and quarterly updates, TMB has boosted productivity, reduced costs, and improved financial controls. Oracle Fusion Cloud HCM has elevated employee experiences, while Fusion CX has streamlined sales and enhanced customer service. As customer expectations change, TMB is adeptly modernizing operations while maintaining trust, setting a benchmark for banks in the AI era.
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