Enterprise software vendors are increasingly recognizing process mining as essential for facilitating agentic AI within their platforms. Recent advancements include ServiceNow’s acquisition of UltimateSuite, enhancing its process and task mining capabilities in the Zurich release, which emphasizes agentic AI with embedded automation. This strategic move aims to shift customers from legacy systems to proactive automation utilizing both structured and unstructured data.
UiPath is also making strides, reporting a revenue increase of 14% and emphasizing its neutral positioning in AI and automation integration. SAP views process mining as crucial for AI adoption, aligning its strategies to enhance enterprise transformation through tools like Signavio.
Additionally, C3 AI has launched Agentic Process Automation, addressing numerous business operations challenges. As competition intensifies, companies like Microsoft and Salesforce may bolster their offerings in process mining. The growing focus on process optimization is likely to benefit providers like Celonis, enhancing their market influence amid shifts towards agentic AI solutions.
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