At the India AI Impact Summit 2026, Prag Sharma from Citibank highlighted the essentials for agentic commerce: a foundational identity layer akin to Aadhaar, a UPI equivalent for financial transactions, and an interoperable ONDC platform. Discussions explored trust in AI agents within e-commerce, emphasizing the need for a robust digital identity framework to ensure agent accountability. Janet George from Mastercard shared her transformative experience with AI agents, underscoring the importance of consent, operational boundaries, and immediate deactivation for trust-building. Sharma proposed a three-part trust model: a cryptographically proven identity, dynamic access control, and a blockchain-like traceability system. The speakers also emphasized the significance of tokenization in securing transactions and enhancing accessibility for merchants. As AI agentic systems evolve, they bring both opportunities for global commerce and challenges in liability and data governance. The future of AI commerce hinges on robust frameworks to ensure security, transparency, and consumer trust.
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