A recent New York Times article highlights a growing trend in healthcare where patients increasingly turn to AI tools like ChatGPT for medical concerns, often before consulting clinicians. This shift stems from issues like long wait times, brief appointments, and feelings of being rushed or misunderstood during medical interactions. Patients prefer AI not for clinical expertise but for its ability to listen, emphasizing the importance of emotional intelligence and effective communication, crucial elements of what the author calls the “Being Side.” In contrast, organizations often focus on developing the “Doing Side” of employees, enhancing technical skills at the expense of emotional well-being. This gap leads to a lack of self-awareness and emotional regulation among leaders, whose presence is becoming essential in an AI-driven environment. To bridge this gap, organizations should prioritize emotional intelligence training, enhance capacity under pressure, and measure the “Being Side,” ultimately fostering leaders who can utilize information wisely amid high-stakes situations.
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