In 2025, leading companies like AWS, Google Cloud, and Salesforce launched innovative agentic AI tools, reshaping customer service and operational efficiency. The global agentic AI market is projected to soar from $28 billion in 2024 to $127 billion by 2029, with Gartner predicting that 80% of customer service tasks will be managed autonomously, driving a 30% reduction in operational costs. Key introductions include AWS’s open-source Strands Agents, Databricks’ Agent Bricks for tailored AI solutions, and Google Cloud’s Conversational Agents Console offering human-like communication. IBM’s AskIAM streamlines identity management, while Microsoft’s GitHub Copilot enhances coding efficiency. Nvidia’s NeMo Toolkit optimizes agentic systems, and Salesforce’s Agentforce delivers seamless interoperability across AI agents. ServiceNow’s AI Agent Orchestrator coordinates specialized agents, and Snowflake’s Data Science Agent automates machine learning tasks. These advancements mark a pivotal shift to autonomous, low-effort customer interactions, marking a new era in AI-driven business solutions.
Source link
