Deanna Strable, CEO of Principal Financial, initiated a four-hour in-person AI training for her executive team, despite initial resistance. Recognizing the need for AI literacy to enhance employee comfort with the technology, Principal Financial launched its first AI literacy program this year, engaging 82% of its 20,000 employees. Courses cover essential AI concepts, prompting, and data utilization, with goals aligned to improve retirement and insurance services. The company implemented tools like a generative AI assistant and access to an enterprise version of ChatGPT, significantly increasing user adoption. AI training is now part of employee onboarding, aiming to address concerns about job security and productivity. As Strable emphasizes, AI is integral to company growth, transforming how teams interact and enhancing talent retention. Other companies are also focusing on upskilling with AI, acknowledging the broader workforce’s need for education in this evolving landscape. This proactive approach has enabled Principal Financial to outpace typical AI usage rates.
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