In ServiceNow’s latest ad featuring Idris Elba, the impact of AI agents on business productivity is highlighted, with 65% of companies in KPMG’s AI Pulse Survey piloting these agents. The potential for AI agents to unlock $30 trillion in productivity hinges on effective context sharing among agents and their organization. Key to successful AI agent systems is good context design, which prevents user frustration and enhances adoption. This design encompasses four elements: current inputs, past interactions, domain knowledge, and situational awareness. Multi-agent systems face unique challenges, such as context fragmentation and memory management, requiring a robust strategy for sharing insights across agents. Developers must also navigate context window limits to prevent performance degradation in AI models. Ultimately, well-designed context is essential for maximizing the value of AI agent teams and ensuring user satisfaction in automated environments. Effective context management can transform AI experiences from frustrating to invaluable for businesses.
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