Despite employee concerns about AI’s impact on jobs, workforce professionals remain hopeful about its potential to enhance public sector services. At a recent panel, Amanda Bergson-Shilcock from the National Skills Coalition emphasized the need for technology to solve specific problems rather than being adopted indiscriminately. To attract talent, counties should ensure job descriptions accurately reflect evolving roles. With AI improving hiring efficiency in the private sector, there’s an opportunity for the public sector to learn and adopt similar tools, decreasing hiring timelines and enhancing internal mobility. However, this shift requires a cultural change and comprehensive training for HR and hiring managers. Kate May from Granicus highlighted that AI can preserve institutional knowledge, crucial for continuity amid workforce changes. Engaging diverse staff in AI decisions can increase job satisfaction and alleviate fears of job loss, aiming instead to improve government operations and employee experiences, ultimately fostering a more resilient workforce.
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