AI is revolutionizing the workplace, significantly enhancing productivity. However, business leaders struggle to quantify its return on investment (ROI). John Bailey, Senior Vice President at AVI-SPL, believes 2026 will mark a turning point for “Agentic AI,” which allows businesses to assign distinct tasks to AI agents, making it easier to measure outcomes. Unlike traditional AI that augments human workflows, Agentic AI performs specific tasks, offering clear evidence of value returned. This model emphasizes the amplification of human capabilities rather than replacing them, addressing the common fear of automation undermining creativity and collaboration. AVI-SPL is adapting its strategy towards “Digital Workplace Experience” (DWX), focusing on business outcomes instead of merely technological offerings. As organizations transition towards outcome-centric models, the tools to prove AI’s ROI are becoming increasingly effective, ultimately reshaping how employees interact with AI and collaborate within teams for enhanced performance.
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