On November 13, 2025, Upwork (NASDAQ: UPWK) released preliminary findings from its Human+Agent Productivity Index (HAPI), analyzing over 300 real client projects. This study revealed that collaboration between humans and AI agents boosted project completion rates by up to 70% compared to agents working alone. While the focus was on simple, well-defined tasks, which constitute less than 6% of Upwork’s gross services volume (GSV), the implications for broader applications remain significant. Unlike other evaluations that utilize synthetic datasets, HAPI relies on actual client interactions, highlighting the practical effects of human-in-the-loop (HITL) interventions. Upwork plans to present comprehensive findings and methodologies at a NeurIPS workshop. These insights underscore the transformative potential of combining human intuition with AI capabilities, shaping the future of work. Further details on the methodology can be found on Upwork’s HAPI webpage.
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