In 2025, the term “digital employees” gained traction, especially regarding Agentic AI, which some see as replacements for humans while vendors view them as augmenting human capabilities. Jess O’Reilly from Workday defines AI agents as digital employees that execute business processes autonomously. However, a gap exists in employee trust; 75% are comfortable working alongside AI agents, but only 30% want to be managed by them. This leads to “agent sprawl,” where organizations deploy numerous AI agents without clarity, risking security and compliance issues. In Singapore, unique challenges arise, with 41% of respondents citing ethics as a barrier. Moreover, organizations must foster a culture of collaboration between HR and AI to maintain control over operations. Successful AI implementations respect the boundaries employees set, using AI for analysis and automation while retaining human oversight for complex decisions. Companies balancing human-AI collaboration will gain a competitive edge while managing trust and operational risks effectively.
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