Sridhar Vembu, co-founder and chief scientist of Zoho Corporation, emphasizes the transformative potential of artificial intelligence (AI) in modern workplaces. He highlights AI’s ability to accelerate learning, streamline workflows, and improve product and service delivery, enhancing operational efficiency. However, Vembu warns against over-reliance on AI, which can lead to productivity losses and unforeseen complications. Responsible AI adoption is crucial, emphasizing human oversight and ethical considerations.
Vembu shares his personal AI usage habits, employing AI tools daily, which have significantly improved his learning efficiency by replacing extensive web searches. He acknowledges AI’s role in enhancing customer service but stresses that human agents should not be fully replaced.
In software development, he advocates for using AI as a supportive tool rather than a complete substitute, advising thorough compliance checks. Vembu’s approach encourages balanced AI experimentation while maintaining human oversight, ensuring accountability and sustainable growth.
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