Zoom has unveiled its third version of the Zoom AI Companion at Zoomtopia, enhancing its platform with advanced AI features, including lifelike avatars. Key upgrades include Zoom AI Companion 3.0, designed to automate tasks and generate insights from conversations, which can now take notes during in-person meetings and across platforms like Microsoft Teams. A Custom AI Companion add-on allows personalized user experiences. Moreover, Zoom Workplace introduces AI avatars, live translations, and proactive tools for meeting preparation. Zoom Business Services has expanded to include tools for enhancing customer journeys, with updates like the Zoom Virtual Agent tailored for healthcare use. Features such as Automated Quality Management for supervisors and insightful dashboards will aid in monitoring workflows. Additionally, Zoom Revenue Accelerator enhances lead prospecting, engagement personalization, and follow-up automation. With a focus on agentic AI, Zoom’s new capabilities streamline collaborative workflows, offering users flexibility and comprehensive support across various platforms.
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