Zylo’s latest SaaS Management Index report reveals key insights into B2B SaaS spending, highlighting significant trends in the Age of AI. Overall, SaaS spending has risen 8% to $11,530 per employee, fueled by AI features and vendor price increases rather than app growth. Notably, 78% of IT leaders faced unexpected AI or usage charges, complicating budgeting. ChatGPT emerged as the most expensed app, reflecting rapid employee adoption of AI tools. AI-native spending skyrocketed by 108%, particularly among large enterprises. Business units now control 81% of SaaS budgets, shifting power away from IT. Despite increased utilization, companies waste an average of $19.8M on unused licenses. Multi-year contracts have surged 68% for predictability rather than savings. IT leaders lack visibility into AI tools, posing security risks. Renewals remain a critical moment for cost management, yet many miss the chance to negotiate. Founders must navigate these evolving dynamics to succeed in the SaaS landscape.
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