Tuesday, August 19, 2025

8×8 Sees Surge in AI-Driven Customer Experience Adoption and Introduces Innovative Tools

8×8 has unveiled significant AI-driven enhancements to its customer experience (CX) platform, showcasing impressive growth in client adoption. Notably, there’s been a 75% increase in contracts for its Intelligent Customer Assistant and a staggering 150% rise in AI interactions. Voice AI alone surged sevenfold year-on-year, indicating a shift towards automated customer service. Recent customer acquisitions across sectors highlight 8×8’s expanding influence, including partnerships with a public university and technology firms.

New features include 8×8 Smart Assist for AI guidance in contact centers, 8×8 Secure Pay for seamless transactions, and Knowledge AI for transforming documentation into self-service resources. The platform integrates with social media for responsive customer engagement and offers JourneyAPI to track interactions across teams.

These advancements reaffirm 8×8’s commitment to enhancing customer experiences through innovative, AI-enhanced solutions that maintain essential human connections, driving faster service and measurable results.

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