In a recent interview, Deepak Singh, co-founder of Adeptia, shared insights on the future of SaaS applications amid rising discussions about AI agents potentially replacing them. He argues that this notion stems from a misunderstanding of how enterprise SaaS, particularly EDI-driven solutions, function within an organization’s infrastructure. Singh emphasizes that while AI can enhance user interactions and process improvements, it cannot replace the intricate regulatory and compliance frameworks essential in business operations.
Adeptia, known for automating data exchanges, processes millions of transactions daily, ensuring accuracy and compliance across various formats. Singh outlines a three-layer SaaS model: an intelligent interface utilizing AI, orchestration and governance layers ensuring compliance, and a robust execution backbone. He highlights that AI should act as a supportive tool, enhancing decision-making without compromising accountability or reliability. Adeptia’s advanced platform integrates AI knowledge while meeting the complex demands of real-world data exchanges, confirming that intelligent SaaS is the path forward, not AI replacing existing systems.
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