On December 22, 2025, Concentrix (NASDAQ: CNXC) launched a suite of pre-built, emotionally aware Conversational AI Agents to enhance customer experience and accelerate AI adoption. This starter kit features four agents—Product Support, Order Status, Appointment Scheduling, and Collections—created using the Agentic Operating Framework and iX Hello platform. These agents are designed to exhibit tone-aware empathy, cultural nuance, and comply with secure, ISO-certified standards, making them globally available.
In collaboration with Nespresso, Concentrix showcases the practical application of these AI agents to improve both B2C and B2B engagement. The initiative emphasizes intelligent, automated solutions that align with brand voice and user behavior, fostering efficient customer interactions while empowering frontline employees.
This innovation is set to influence revenue streams and client adoption rates, marking a significant step in the evolution of AI-driven customer service solutions. For more information, visit Concentrix’s website.
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