Decagon is revolutionizing the enterprise customer experience through its innovative AI-native platform. Founded by Ashwin Sreenivas and Jesse Zhang in 2023, Decagon seamlessly integrates agent development, testing, analytics, and deployment, enabling enterprises to provide adaptive, personalized service 24/7 across channels like chat, email, and voice. Businesses utilizing Decagon have achieved remarkable deflection rates, with companies like Duolingo reporting over 80% and ClassPass noting a 95% reduction in support costs.
Decagon’s unique Agent Operating Procedures (AOPs) streamline AI agent training, making it accessible for non-technical teams while giving technical experts robust control. Partnership with Microsoft Azure enhances Decagon’s efficiency, ensuring low-latency and high-availability responses. Using a comprehensive evaluation framework, Decagon continuously optimizes its AI agents based on real-world performance data. This approach not only empowers businesses to scale confidently but also transforms customer experience into a strategic growth driver, offering intelligent, human-like interaction at every touchpoint.
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