Google has launched Gemini AI, a new professional AI suite aimed at enhancing online retail experiences through personalized shopping and streamlined customer service. Partnering with major retailers like Walmart, Papa John’s, Lowe’s, and Kroger, Gemini Enterprise for Customer Experience (CX) leverages advanced reasoning to intuitively understand shopper intent and execute complex tasks. Integrated within the Google application, this tool allows users to shop and access customer service seamlessly. As consumers engage with the AI, they receive tailored product recommendations that enhance their shopping journey. Walmart emphasized that Gemini AI will help convert searches into sales by providing products that meet customer needs. Papa John’s highlighted the goal of personalizing interactions and simplifying decision-making. This launch aligns with the National Retail Federation’s annual conference in New York, reflecting Google’s commitment to creating intuitive and frictionless shopping experiences in the retail sector.
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