Microsoft’s Apology Over M365 Pricing Confusion
Microsoft Australia has officially apologized to M365 suite users after accusations of misleading pricing practices related to its Copilot AI service. This controversy arose when regulators noted that subscribers were nudged towards costly bundles, with a lack of clear information about alternative options.
Key Highlights:
- Regulatory Scrutiny: The ACCC has initiated legal action against Microsoft for allegedly providing false information regarding subscription choices.
- Consumer Confusion: Many users reported frustration over unclear communications, particularly regarding the elusive “Classic” version of M365.
- Commitment to Transparency: Microsoft admits to falling short in its customer communications and is offering refunds for customers who felt pressured to upgrade.
Microsoft’s ongoing dialogue with subscribers in New Zealand and Australia highlights its commitment to trust and transparency.
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