A Gartner survey reveals that just 15% of IT application leaders are exploring fully autonomous AI agents. Conducted with 360 leaders across North America, Europe, and Asia/Pacific, the study indicates that while 75% are engaging with AI technologies, hurdles like governance, solution maturity, and agent sprawl hinder full implementation. Trust issues persist, with only 19% feeling confident about vendor hallucination protection. Additionally, 74% perceive AI agents as potential security threats. Despite optimism, only 26% expect transformative productivity impacts from AI agents, with 53% anticipating significant but non-transformative gains. Clear alignment between IT, business users, and leadership enhances trust and perceived AI effectiveness. Gartner recommends focusing on AI governance, targeting high-impact applications like customer service and analytics, and employing a multivendor strategy due to current technology immaturity. This highlights the early-stage adoption of agentic AI, emphasizing the need for robust governance and strategic deployment for maximum value.
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