Walmart has launched new artificial intelligence (AI) tools via its associate app to enhance employee productivity and streamline operations. These innovations aim to make work more efficient and rewarding, according to Greg Cathey, senior vice president for transformation and innovation. Key features include a task prioritization tool, initially tested for overnight stocking, which has significantly cut planning time for team leads from 90 minutes to 30. Additionally, Walmart introduced a real-time translation feature in 44 languages to facilitate communication among employees and customers. The company is also upgrading its conversational AI to provide clearer, step-by-step guidance for common tasks. Meanwhile, Walmart’s competitor, Amazon, announced a substantial investment in AI innovation, reflecting a broader trend in the retail sector towards enhancing operations through AI. Walmart’s own initiative includes “Sparky,” a shopping assistant designed to offer personalized recommendations, further enriching its AI capabilities.
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