Wesfarmers and Microsoft have entered a multi-year strategic partnership to enhance artificial intelligence (AI) and cloud services within Wesfarmers’ Australian and New Zealand operations. This collaboration will leverage Microsoft’s AI, data, and cloud solutions, including Azure OpenAI and Microsoft 365 Copilot, across various Wesfarmers divisions like Bunnings and Kmart Group. The partnership aims to implement AI agents to automate tasks, streamline supply chain functions, and optimize inventory management, ultimately improving product availability and reducing operational costs.
Additionally, Wesfarmers plans to expand its usage of Microsoft’s digital tools, enhancing team productivity and customer experience. Microsoft will provide engineering expertise and training to ensure responsible AI adoption. This initiative aligns with Wesfarmers’ goal of transforming retail through innovative cloud and AI technologies, setting benchmarks for the industry in terms of operational efficiency and customer loyalty. The partnership heralds a new era of retail innovation in the region.
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